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Account Management for All ASCEND Customers

IMPORTANT MEMBERSHIP INFORMATION: We want you to make the most of your membership, so don't forget that in addition to global access at all our facilities, unlimited climbing, you also get unlimited yoga and fitness classes! Don't forget to register ahead of time to save time and to guarantee a spot in your favorite class. Additionally, ASCEND members receive 10% off of most retail and concession purchases. If you have an EFT billing relationship with us, leave your credit card and cash in your cubby and simply tell the front desk, "please put a freshly brewed coffee and one of those delicious snacks on my tab!" You can hold up to $50 at once on your account. We bill out tabs over $20 every Sunday, and everything else is billed on the last day of the month. Though our system is not able to send out itemized receipts automatically, we are happy to provide you with this information by request. If you would like to opt out of the ability to invoice, please email us at [email protected]. And did you know that every single day, you have the opportunity to bring along a 1st time visitor for FREE! You are strongly encouraged to take advantage of this perk, so you can expose your friends and family to the wonderful world of climbing. Lastly, we highly recommend that you download the RGPro Connect App, where you can store your member check-in barcode, register for classes, and submit changes to your account, such as updating payment information or requesting a membership freeze or termination. If you ever need anything from us, such as emailed records of contracts or billing transactions, information on upcoming programs and events, or just some general climbing information, do not hesitate to contact [email protected], 412-745-2141 (Pittsburgh) OR [email protected] or 330-330-8878 (Youngstown).