Change Request

IMPORTANT MEMBERSHIP INFORMATION: We want you to make the most of your membership, so don’t forget that in addition to global access at all our facilities, unlimited climbing, you also get unlimited yoga and fitness classes! Don’t forget to register ahead of time to save time and to guarantee a spot in your favorite class. Additionally, ASCEND members receive 10% off of most retail and concession purchases.

If you have an EFT billing relationship with us, leave your credit card and cash in your cubby - we have your credit card on file and we can easily take care of your at the front desk. If you need an itemized receipts at point in time, just let us know! We are happy to provide you with this information by request.

And did you know that every single day, you have the opportunity to bring along a 1st time visitor for FREE! You are strongly encouraged to take advantage of this perk, so you can expose your friends and family to the wonderful world of climbing.

Lastly, we highly recommend that you sign up online with the email address associated with your account at ASCEND. Our system, called Approach, can be accessed via an online portal where you can find your member check-in barcode, register for classes, and more!

If you ever need anything from us, such as emailed records of contracts or billing transactions, information on upcoming programs and events, or just some general climbing information, do not hesitate to send us a message or give your home gym’s front desk a call!

Be Sure To

Read This Important Section

In order to ensure that our team is able to process your membership change request in a timely manner, you must submit all requests for the upcoming month prior to the last day of the month. Requests submitted on the last day of the month may not be handled prior to billing going through. However, we will do our best to sort through any issues that arise at the end of the month, and we ask for your patience as we do so.

Please review the current Terms and Conditions of your membership by visiting and clicking Latest Terms and Conditions.

Thank you for reading and understanding this very important information!

Membership Change Request

Not required, but helpful if you have it.

Please select the upcoming month for which you'd like to start your freeze. If you accidentally select the current month, we'll assume that you want to begin your freeze on the first of the upcoming month.

As per our membership terms,accounts placed on hold will be charged $10 per month, or $20 for Household Memberships, on the 1st of each month until you visit and resume your membership. Resuming your membership mid-month will result in prorated dues being owed. We'll subtract the hold fee from the prorated dues that are owed, but if the dues owed are less than the hold fee, we'll simply waive the prorated dues owed and there will be no resulting credit from the hold fee paid. For more information, please refer to our rates and if you have any questions call your front desk or send us a message.

Please let us know the date on which you want the membership cancellation to start. Your termination will occur prior to being billed for the month.

Active & Fit Direct Premium Membership- If you've signed up for an Active & Fit Direct Premium Membership, please provide your Fitness ID number (provided by Active & Fit) in this comments section.